Support
Technical Support
In combination with the features of PCCW Visual Control products and your service needs, we provide you with
a variety of service product portfolio, with a service plan and service quality suitable for you
7x24 hour service desk
Remote technical support
Field maintenance
system maintenance
Annual service contract
On-site service
Spare parts supply
Training authorization
Remote Assistance
Preventive maintenance
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7x24 hours of technical support
Our Customer Service Engineers are available 24 hours a day, 365 days a year to respond quickly to your service requests and work with the correct department to support you. We record and track your service requests through a systematic service platform to ensure that they are dealt with in a timely and efficient manner. No matter when and where your system encounters unexpected or emergency situations, our technical support engineers will quickly identify faults remotely and provide solutions through reliable network connections, minimizing system interruptions.
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On-site service
When your robot and charging station need on-site maintenance, our authorized engineers can respond quickly. They will arrive at the site at the time and place agreed with you, and carry out maintenance work in strict accordance with local regulations and safety requirements. According to the time agreed with you, our authorized on-site engineers will provide you with professional and timely preventive maintenance services, including on-site inspection, parts replacement, etc., to ensure the high performance and reliability of the hardware. In some special periods, or when you need, we can provide you with on-site services.
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Spare parts service
By systematically planning and managing inventory and logistics, we are able to provide you with high-quality Yingke Vision Control original spare parts anytime and anywhere. We have spare parts centers in many countries and regions around the world, and we have a variety of spare parts kits for you to choose from to precisely match your service needs.
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train
We set up rich training courses to transfer the knowledge and skills of corresponding products and services to you or our potential service partners. The on-site training of the project enables your on-site operation and maintenance personnel to quickly master the use of equipment and systems, and have basic problem-solving skills.
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Follo Us
pennywang@wiiss.com
0086 17338110287 